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Scaling issue? - SOLVED
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| ZA EZrab |
Posted on 09/14/2013 06:57:39
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ShawnPeezy
Posts: 3268
Joined: 26.07.11
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Just got Pay day 2 and when playing their is a border around the screen... I have it on the same res as my monitor (1920x1080) but still wont fit properly. I believe it's a scaling issue of some sort but I'm not sure... Unless their's something obvious I'm missing? All video card drivers and ccc is up to date. Any help would be appreciated.
Edited by Vulture on 02/01/2014 13:59:00 |
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| BuhBiggieback |
Posted on 09/14/2013 09:01:49
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Wanker
Posts: 582
Joined: 18.07.13
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Did you accidentally your graphics card /PC ?
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| ZA EZrab |
Posted on 09/14/2013 09:37:41
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ShawnPeezy
Posts: 3268
Joined: 26.07.11
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BuhBiggieback wrote:
Did you accidentally your graphics card /PC ?
I don't understand...? |
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| BuhBiggieback |
Posted on 09/14/2013 10:51:09
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Wanker
Posts: 582
Joined: 18.07.13
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Sorry what I ment to say was I think you accidentally your graphics card.
Edited by BuhBiggieback on 09/14/2013 10:53:33
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| Target |
Posted on 09/14/2013 10:54:34
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Numpty
Posts: 1425
Joined: 19.07.12
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Troll Plato? 
@Ezrab..ask vult or another pc techie in za? they might be able to help?
Lasso Lassie's Legendary Legless Lego-Legolas!
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| MasterA |
Posted on 09/14/2013 11:08:13
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Super Admin
Posts: 2582
Joined: 21.07.11
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You don't have your graphics card set to no scaling or aspect ratio do u? I thought u changed it like that to play halo a few months back.
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| Vulture |
Posted on 09/14/2013 13:20:45
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Newbie
Posts: 0
Joined: 25.08.12
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@Ezrab
Black borders on side of screen
Issue
Black borders on side of screen
Cause
This issue can be caused by any of the below possibilities on CRT monitors (standard computer display).
Video driver issue or no video driver installed
Resolution was changed and monitor could not adjust.
Monitor needs to be manually adjusted.
Older computer monitor
This issue can be caused by any of the below possibilities on a LCD (flat panel or laptop).
Widescreen display
LCD limitation
CRT Monitor Solution
The below suggestions are for a traditional desktop monitor with black borders. If you have a laptop try the below LCD suggestions.
Video driver issue or no video driver installed:
Verify you have the latest video driver installed on your computer. A listing of links to video drivers can be found on our video driver page.
Resolution was changed and monitor could not adjust:
If the resolution was recently changed it is possible for the monitor to not auto adjust or shift to the correct size. If this occurs, the resolution can be changed back to the original setting or you can manually adjust the monitor as instructed below.
Monitor needs to be manually adjusted:
If a black border exists on the monitor it can be resolved by manually adjusting the horizontal or vertical width. Because each monitor is different, the method of adjusting this setting will vary; consult your monitor documentation. Additional information about these controls as well as example pictures of the settings can be found on our monitor page. Older monitors may not have the feature to adjust the horizontal setting; if this is the case, refer to the below notes:
Older computer monitor:
It is possible for older monitors (15" monitors) to naturally have borders. When this is not available it is due to the monitor design and it should be expected to see some black on the left and right of the monitor. If you believe this black area is to big, we recommend you contact your monitor manufacturer for additional information.
LCD Display Solution
Video driver issue or no video driver installed:
Verify you have the latest video driver installed on your computer. A listing of links to video drivers can be found on our video driver page.
Widescreen display:
If you're using a widescreen LCD display and you're running a non-widescreen resolution or the program, game, or movie you watching does not support widescreen it is normal for the display to have large black borders on the left and right-hand sides of the image.
Microsoft Windows:
Make sure to change your resolution settings in Microsoft Windows to a resolution that supports widescreen.
DVDs:
Many DVDs support both widescreen and full screen mode. If you're using a widescreen LCD display make sure to display the movie in widescreen format. Additionally you can change the aspect ratio in many DVD programs to fit your display.
LCD limitation:
A LCD is designed and work differently from the standard CRT monitor found on most computers. Because of this difference, a LCD has a set resolution. An example would be a set resolution of 800 x 600. When the resolution is changed to a larger resolution, because the pixel size is different, the size of the display will decrease, causing a black border. To rectify this issue, most LCDs or laptop manufacturers will have a stretch utility to stretch the pixel size allowing the display to be full screen. This will, however, decrease the quality of the image slightly (this is noticeable in the text).
Because the stretch utility, key combination, or method of enabling this feature varies, it is recommended that you contact your laptop or LCD manufacturer for additional information on if this feature is possible and how to enable it.
 Proud to be in the Jajaja group! |
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| ZA EZrab |
Posted on 09/15/2013 04:05:36
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ShawnPeezy
Posts: 3268
Joined: 26.07.11
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MasterA wrote:
You don't have your graphics card set to no scaling or aspect ratio do u? I thought u changed it like that to play halo a few months back.
That's what I thought it was. Doesn't seem to be off or anything... Can't figure it out...
Vulture wrote:
@Ezrab
Black borders on side of screen
Issue
Black borders on side of screen
Cause
This issue can be caused by any of the below possibilities on CRT monitors (standard computer display).
Video driver issue or no video driver installed
Resolution was changed and monitor could not adjust.
Monitor needs to be manually adjusted.
Older computer monitor
This issue can be caused by any of the below possibilities on a LCD (flat panel or laptop).
Widescreen display
LCD limitation
CRT Monitor Solution
The below suggestions are for a traditional desktop monitor with black borders. If you have a laptop try the below LCD suggestions.
Video driver issue or no video driver installed:
Verify you have the latest video driver installed on your computer. A listing of links to video drivers can be found on our video driver page.
Resolution was changed and monitor could not adjust:
If the resolution was recently changed it is possible for the monitor to not auto adjust or shift to the correct size. If this occurs, the resolution can be changed back to the original setting or you can manually adjust the monitor as instructed below.
Monitor needs to be manually adjusted:
If a black border exists on the monitor it can be resolved by manually adjusting the horizontal or vertical width. Because each monitor is different, the method of adjusting this setting will vary; consult your monitor documentation. Additional information about these controls as well as example pictures of the settings can be found on our monitor page. Older monitors may not have the feature to adjust the horizontal setting; if this is the case, refer to the below notes:
Older computer monitor:
It is possible for older monitors (15" monitors) to naturally have borders. When this is not available it is due to the monitor design and it should be expected to see some black on the left and right of the monitor. If you believe this black area is to big, we recommend you contact your monitor manufacturer for additional information.
LCD Display Solution
Video driver issue or no video driver installed:
Verify you have the latest video driver installed on your computer. A listing of links to video drivers can be found on our video driver page.
Widescreen display:
If you're using a widescreen LCD display and you're running a non-widescreen resolution or the program, game, or movie you watching does not support widescreen it is normal for the display to have large black borders on the left and right-hand sides of the image.
Microsoft Windows:
Make sure to change your resolution settings in Microsoft Windows to a resolution that supports widescreen.
DVDs:
Many DVDs support both widescreen and full screen mode. If you're using a widescreen LCD display make sure to display the movie in widescreen format. Additionally you can change the aspect ratio in many DVD programs to fit your display.
LCD limitation:
A LCD is designed and work differently from the standard CRT monitor found on most computers. Because of this difference, a LCD has a set resolution. An example would be a set resolution of 800 x 600. When the resolution is changed to a larger resolution, because the pixel size is different, the size of the display will decrease, causing a black border. To rectify this issue, most LCDs or laptop manufacturers will have a stretch utility to stretch the pixel size allowing the display to be full screen. This will, however, decrease the quality of the image slightly (this is noticeable in the text).
Because the stretch utility, key combination, or method of enabling this feature varies, it is recommended that you contact your laptop or LCD manufacturer for additional information on if this feature is possible and how to enable it.
Uhm I don't even... It's a new LED back lit LCD. 23" 1920x1080p. All drivers etc are fine up to date etc. It's only when playing the game. It's in 1920x1080p res in the game but it wont stretch to properly fit my monitor. Can't find anything wrong, turned off and drivers are all up to date and seem to be fine etc. No problems with any other games but Pay Day 2.
Edited by ZA EZrab on 09/15/2013 04:06:30 |
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| ZA EZrab |
Posted on 09/15/2013 04:09:02
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ShawnPeezy
Posts: 3268
Joined: 26.07.11
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Oh and also when in windowed mode with the in game res on 1920x1080p (same as my monitor res) it fits in my monitor properly but just has the windows thing at the top. I really hate playing in windowed mode so yea... |
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| Vulture |
Posted on 09/15/2013 14:23:55
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Newbie
Posts: 0
Joined: 25.08.12
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ZA EZrab wrote:
Oh and also when in windowed mode with the in game res on 1920x1080p (same as my monitor res) it fits in my monitor properly but just has the windows thing at the top. I really hate playing in windowed mode so yea...
What's your graphics card again? Can you check if it can support up to 1920x1080? And also what is your vertical refresh rate set to?
Proud to be in the Jajaja group! |
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| ZA EZrab |
Posted on 09/15/2013 21:09:55
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ShawnPeezy
Posts: 3268
Joined: 26.07.11
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Vulture wrote:
ZA EZrab wrote:
Oh and also when in windowed mode with the in game res on 1920x1080p (same as my monitor res) it fits in my monitor properly but just has the windows thing at the top. I really hate playing in windowed mode so yea...
What's your graphics card again? Can you check if it can support up to 1920x1080? And also what is your vertical refresh rate set to?
It does, like I said, all my other games (with the exception of Halo) run in 1920x1080 fine with no problems. I think it's at 75hz.
Edited by ZA EZrab on 09/15/2013 21:10:28 |
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| MasterA |
Posted on 09/15/2013 22:45:37
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Super Admin
Posts: 2582
Joined: 21.07.11
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ZA EZrab wrote:
Vulture wrote:
ZA EZrab wrote:
Oh and also when in windowed mode with the in game res on 1920x1080p (same as my monitor res) it fits in my monitor properly but just has the windows thing at the top. I really hate playing in windowed mode so yea...
What's your graphics card again? Can you check if it can support up to 1920x1080? And also what is your vertical refresh rate set to?
It does, like I said, all my other games (with the exception of Halo) run in 1920x1080 fine with no problems. I think it's at 75hz.
If your other games run in full screen it is most likely some setting in the game then. Have you tried googling an answer?
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| Vulture |
Posted on 09/15/2013 23:06:59
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Newbie
Posts: 0
Joined: 25.08.12
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ZA EZrab wrote:
Vulture wrote:
ZA EZrab wrote:
Oh and also when in windowed mode with the in game res on 1920x1080p (same as my monitor res) it fits in my monitor properly but just has the windows thing at the top. I really hate playing in windowed mode so yea...
What's your graphics card again? Can you check if it can support up to 1920x1080? And also what is your vertical refresh rate set to?
It does, like I said, all my other games (with the exception of Halo) run in 1920x1080 fine with no problems. I think it's at 75hz.
Try playing it on a lower Hertz along with disabling Anti-Aliasing mode.
Proud to be in the Jajaja group! |
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| ZA EZrab |
Posted on 09/16/2013 04:54:07
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ShawnPeezy
Posts: 3268
Joined: 26.07.11
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Ok so the refresh rate was actually only 60hz (I think not sure) but I lowered it to 50hz and launched the game and I had no border. I put it back to what it was (the same one that it was on when I had the border) and it was fine, no border and everything was fine. So yea, not sure what was going on since it works with everything the same as it was before... Thanks for the help guys 
Edited by ZA EZrab on 09/16/2013 04:55:21 |
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| BuhBiggieback |
Posted on 09/16/2013 13:07:17
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Wanker
Posts: 582
Joined: 18.07.13
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Sure if you accidentally your computer again just let me know.
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| Vulture |
Posted on 09/16/2013 16:18:17
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Newbie
Posts: 0
Joined: 25.08.12
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ZA EZrab wrote:
Ok so the refresh rate was actually only 60hz (I think not sure) but I lowered it to 50hz and launched the game and I had no border. I put it back to what it was (the same one that it was on when I had the border) and it was fine, no border and everything was fine. So yea, not sure what was going on since it works with everything the same as it was before... Thanks for the help guys
You're welcome. I love doing this job. 
Proud to be in the Jajaja group! |
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| ZA EZrab |
Posted on 09/16/2013 23:47:27
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ShawnPeezy
Posts: 3268
Joined: 26.07.11
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BuhBiggieback wrote:
Sure if you accidentally your computer again just let me know.
Get out, lol. |
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